Shipping Policy – Wavely Pets

At Wavely Pets, we want every order to arrive safely and as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing

After your order is successfully placed, it is sent to our fulfillment team for processing.

Orders are generally processed within 1–3 business days. Processing time includes order verification, preparation, packaging, and fulfillment.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time

Estimated delivery times may vary depending on your shipping address, carrier, and other circumstances.

For orders within the United States, estimated delivery is generally 5–10 business days after processing.

Please note that shipping estimates are not guaranteed delivery dates. Actual delivery times may vary due to circumstances outside of Wavely Pets' control.

3. Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on an order or promotion, the applicable offer will be clearly displayed at checkout or during the promotion.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

If your tracking information has not updated immediately, please allow additional time for the carrier's system to register the shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

Wavely Pets is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address mistake immediately after placing your order, please contact us as soon as possible at wavelypets@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

6. Delayed or Late Orders

While most orders arrive within the estimated delivery window, delays can occasionally occur.

Possible causes include:

• Severe weather
• Carrier delays
• High shipping volumes
• Holidays
• Incorrect address information
• Transportation disruptions
• Customs or other circumstances affecting international shipments

These situations may cause delivery to take longer than the estimated timeframe.

If your order appears to be significantly delayed, please contact us so our support team can review the shipment and help determine the next appropriate step.

7. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Your front door or porch
• Mailbox or usual delivery location
• Around your property
• With household members
• With neighbors
• Any delivery location specified by the carrier

You may also contact the shipping carrier directly using your tracking number.

If you still cannot locate the package, contact us at wavelypets@gmail.com and provide your order number and tracking information so we can assist.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs of the package and the product before disposing of any packaging materials.

Please send the relevant information and photographs to:

wavelypets@gmail.com

Our team will review the situation and determine the appropriate resolution.

9. Incorrect or Undeliverable Addresses

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact our support team.

Depending on the circumstances, additional shipping costs may apply if the customer requests that the package be shipped again.

10. Multiple Items in One Order

If an order contains multiple items, they may occasionally be shipped separately depending on inventory availability and fulfillment arrangements.

If this happens, you may receive separate tracking information for each shipment.

You will not necessarily receive all items in the same package.

11. Shipping Confirmation

Once your order has been shipped, Wavely Pets will send a shipping confirmation email to the email address provided during checkout.

Please make sure your email address is entered correctly when placing your order.

If you do not receive your confirmation email, check your spam or junk folder before contacting our support team.

12. Order Changes or Cancellations

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If you need to make a change, contact us as quickly as possible at:

wavelypets@gmail.com

We will make reasonable efforts to assist before the order is processed or shipped.

13. Delivery Estimates and Unexpected Delays

All delivery estimates provided by Wavely Pets are estimates rather than guaranteed delivery dates.

We do not control the operations of third-party shipping carriers and therefore cannot guarantee a specific delivery date.

However, we will work with you to address significant shipping issues whenever possible.

14. Shipping Delays Beyond the Stated Time

If we become aware that an order cannot be shipped within the applicable timeframe, we will provide the customer with appropriate information regarding the delay and available options, as required by applicable law.

Where required, customers will have the option to cancel the order and receive a prompt refund rather than wait for a delayed shipment.

15. Fraud Prevention and Order Verification

For security purposes, certain orders may be subject to additional verification before processing.

If additional information is required to verify an order, processing may be temporarily delayed until verification is completed.

This helps protect both our customers and Wavely Pets from unauthorized transactions.

16. Customer Support

If you have questions about your order, shipping status, tracking information, or delivery, our support team is available to assist.

Email: wavelypets@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Our Commitment

At Wavely Pets, we are committed to making your shopping experience simple, transparent, and reliable.

We appreciate your patience when circumstances outside our control affect delivery and will always do our best to help you receive your order safely.

Wavely Pets — Comfort They Can Feel. 🐾